Our residential tenant fees and charges

We’ve detailed everything below to give you an idea of what to expect.

Tenant fees

Fee inc VAT

Set up (tenant's share) – includes one tenant reference £285
Additional tenant reference checks £39 per additional tenant
Guarantor reference checks £39 per guarantor (if required)
Deposit Usually equivalent to 6 weeks rent
(8 weeks if you have a pet)
Withdrawing from a tenancy To a minimum of £300 per person
Renewal negotiation and paperwork (paid at renewal) £120
Change of sharer (includes one tenant reference) £395
Call out services £60 per hour plus the contractor's invoice
Last minute cancellation of prearranged visits £60 per visit
Inventory check out (paid at end of tenancy) The charge will vary depending on the size
of the property and whether furnished or
unfurnished – min. £72, max. £620
Last minute cancellation or change to inventory appointment £60
Hourly rate (for example, replacing any damaged or broken items,
or returning any fixtures or fittings to their original position)
£60 per hour plus any replacement cost
Unpaid rent / returned payments £30 per payment unpaid or returned


Interest on any unpaid or late rent at 4 per cent above the Barclays PLC base rate.


You’ll also be responsible for all household bills such as gas, electric, water, telecoms, council tax and so on, if you have any questions your local lettings team will be able to help you.


How can we help?


Can we help?

Can we help? Get in touch.

Key contacts

Theresa Wallace

Theresa Wallace

Head of Lettings Customer Relations

One Church Road

+44 (0) 20 8018 7015

+44 (0) 20 8018 7015


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