Provision of Services Regulations

Name:

Savills (L&P) Limited

Legal status:

A limited liability company registered in England & Wales

Service offering:

Details of the service we provide can be found at: http://www.savills.com/services

Registered office and postal address:

 20 Grosvenor Hill, Berkeley Square, London W1K 3HQ

Email:

westend@savills.com

Telephone:

+44 (0) 20 7499 8644

Public registers:

Details about the company registration can be viewed at www.companieshouse.gov.uk under company number 2605138.

Consumer credit licence:

 Details of our consumer credit licence can be found at www2.crw.gov.uk/pr and our licence number is 372813.

Any complaint regarding services provided under this licence can be made to the Financial Services Ombudsman at http://www.financial-ombudsman.org.uk

VAT number:

577 6575 79

General terms and conditions:

 A letter of engagement accompanied by our standard terms and conditions will be provided to the client at the commencement of any engagement to which they apply.

Applicable law:

Unless otherwise agreed, English law, with the English Courts having exclusive jurisdiction in relation to any claim, dispute or difference concerning the service and any matter arising from it.

Insurance:

In accordance with the disclosure requirements of the Provision of Services Regulations 2009, our professional indemnity insurance is arranged by Windsor Partners Limited of 71 Fenchurch Street, London EC3M 4BS.  The policies comply with the requirements of the RICS and the FSA and the territorial and jurisdictional cover is worldwide, subject always to the full terms and conditions of the policy.

Regulation:

We are members of the Royal institution of Chartered Surveyors (RICS).  For residential lettings we are members of the Association of Residential Letting Agents (ARLA).

We are authorised and regulated by the Financial Services Authority (FSA) in respect of insurance mediation activity.  Details of our registration with the FSA can be viewed at http://www.fsa.gov.uk/register/home.do under reference number 442478.

Complaints:

We operate a formal procedure to deal with complaints from clients and others. Details of this procedure are available from the Customer Relations Officer, Derry Lynch, at dlynch@savills.com

We are also members of the Ombudsman Services: Property, which provides for the resolution of any consumer complaints that are not satisfactorily resolved between the parties to be referred to the independent Ombudsman.  The Ombudsman Services: Property website is: www.os-property.org .  For unresolved business to business complaints there are provisions for matters to be referred to mediation or arbitration as appropriate.

Tenancy Deposit scheme for regulated agents:

What is the Tenancy Deposit Scheme for Regulated Agents? (Pdf) Membership number: G01274

Name:

Savills Commercial Limited

Legal status:

A limited liability company registered in England & Wales

Service offering:

Details of the service we provide can be found at: http://www.savills.com/services

Registered office and postal address:

20 Grosvenor Hill, Berkeley Square, London W1K 3HQ

Email:

westend@savills.com

Telephone:

+44 (0) 20 7499 8644

Public registers:

Details about the company registration can be viewed at www.companieshouse.gov.uk under company number 2605125

VAT number:

577 6575 79

General terms and conditions:

A letter of engagement accompanied by our standard terms and conditions will be provided to the client at the commencement of any engagement to which they apply.

Applicable law:

Unless otherwise agreed, English law, with the English Courts having exclusive jurisdiction in relation to any claim, dispute or difference concerning the service and/or any matter arising from it.

Insurance:

In accordance with the disclosure requirements of the Provision of Services Regulations 2009, our professional indemnity insurance is arranged by Windsor Partners Limited of 71 Fenchurch Street, London EC3M 4BS.  The policies comply with the requirements of the RICS and the FSA and the territorial and jurisdictional cover is worldwide, subject always to the full terms and conditions of the policy.

Regulation:

We are members of the Royal institution of Chartered Surveyors (RICS).

Complaints:

We operate a formal procedure to deal with complaints from clients and others. Details of this procedure are available from the Operations and Risk Manager, Melissa Dean, at commcompliance@savills.com

We are also members of the Ombudsman Services: Property, which provides for the resolution of any consumer complaints that are not satisfactorily resolved between the parties to be referred to the independent Ombudsman.  The Ombudsman Services: Property website is: www.os-property.org .  For unresolved business to business complaints there are provisions for matters to be referred to mediation or arbitration as appropriate.

Name:

Prime Purchase Limited

Legal status:

A limited liability company registered in England & Wales

Service offering:

Details of the service we provide can be found at: http://www.savills.com/services

Registered office and postal address:

 20 Grosvenor Hill, Berkeley Square, London W1K 3HQ

Email:

westend@savills.com

Telephone:

+44 (0) 20 7499 8644

Public registers:

Details about the company registration can be viewed at www.companieshouse.gov.uk under company number 3479090.

Consumer credit licence:

 Details of our consumer credit licence can be found at www2.crw.gov.uk/pr and our licence number is 521580.

Any complaint regarding services provided under this licence can be made to the Financial Services Ombudsman at http://www.financial-ombudsman.org.uk

VAT number:

577 6575 79

General terms and conditions:

A letter of engagement accompanied by our standard terms and conditions will be provided to the client at the commencement of any engagement to which they apply.

Applicable law:

Unless otherwise agreed, English law, with the English Courts having exclusive jurisdiction in relation to any claim, dispute or difference concerning the service and any matter arising from it.

Insurance:

In accordance with the disclosure requirements of the Provision of Services Regulations 2009, our professional indemnity insurance is arranged by Windsor Partners Limited of 71 Fenchurch Street, London EC3M 4BS.  The policies comply with the requirements of the RICS and the FSA and the territorial and jurisdictional cover is worldwide, subject always to the full terms and conditions of the policy.

Regulation:

We are members of the Royal institution of Chartered Surveyors (RICS). 

Complaints:

We operate a formal procedure to deal with complaints from clients and others. Details of this procedure are available from the Customer Relations Officer, Derry Lynch, at dlynch@savills.com

We are also members of the Ombudsman Services: Property, which provides for the resolution of any consumer complaints that are not satisfactorily resolved between the parties to be referred to the independent Ombudsman.  The Ombudsman Services: Property website is: www.os-property.org .  For unresolved business to business complaints there are provisions for matters to be referred to mediation or arbitration as appropriate.