Resident Involvement

How we can help you:

We work with housing associations, local authorities and ALMOs across all tenures to ensure they are open and accountable to residents, are offering a menu of involvement at all levels and are embedding resident involvement within the culture of the organisation.

Our Expertise:

Our work includes:

• preparation for inspection
• undertaking training on resident involvement topics (for tenants/residents and staff)
• value for money reviews
• development and implementation of Resident Involvement Strategies
• development and implementation of policies
• development and production of Resident Involvement toolkits
• carrying out STATUS surveys
• establishing customer profiling data
• developing Resident Involvement Structures
• developing Scrutiny Panels in response to co-regulation and the new TSA standards

We offer desk top reviews, focus groups, surveys, telephone surveys, door knocking, coffee mornings and open days.

We work with existing groups and help to establish new ones.