Savills Waterfront Lettings

Association of Residential Letting Agents (ARLA) Propertymark

Find out why all our agents are ARLA Propertymark qualified and what that means for you. ARLA Propertymark is the professional membership and regulatory body for letting agents and letting agencies in the UK.

Why being ARLA Propertymark qualified matters

Letting agents are not regulated and anyone can let a home on your behalf.

We strongly believe tenants and landlords should only use lettings experts who:

1. Protect your rent in a third party account and have client money protection

2. Understand and keep up to date with lettings legislation

3. Can refer you to an independent third party if you are unhappy and wish to make a complaint

To make sure you rent and let a home legally and safely in the UK, you should only use a letting agent who is a member of the Association of Residential Letting Agents (ARLA) Propertymark.

What our ARLA Propertymark membership means to you

ARLA Propertymark is a professional body which self-regulates letting agents to ensure members provide you with the highest levels of customer service. Membership means Savills has to:

Abide by a robust Code of Practice

Protect your rent and any deposits via a Client Money Protection Bonding Scheme

Insure landlords and tenants against loss of rent due to business financial issues

Provide a free Complaints Procedure, which includes disciplinary measures

Insure landlords and tenants against loss through Professional Indemnity insurance

The Savills difference

Most ARLA Propertymark agents have one member of their office team who is ARLA Propertymark  qualified. At Savills, we don’t ask just one member to be qualified; we expect everyone in our lettings team to qualify within 12 months of joining the company.

This means whoever you speak to, whoever shows you a property or advises you on letting your home or a buy to let, is up to date with the latest lettings regulations and has committed themselves to attaining the highest level of lettings expertise.


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Can we help?

Have a question? Get in touch.

Key contacts

Theresa Wallace

Theresa Wallace

Head of Lettings Customer Relations

+44 (0) 20 8018 7015

+44 (0) 20 8018 7015


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