Savills is the leading name in the UK residential property sector providing clients un-rivalled professional services along with in depth industry knowledge. Our continued dynamic growth reflects the quality supplied by our experienced and highly committed staff.

We adhere to the highest standards of best practice and ethics, complying with all the relevant codes. We are members of the Royal institution of Chartered Surveyors (RICS), the leading body in the property profession. For residential lettings we are members of ARLA . We are also members of the Surveyors Ombudsman Service to which any unresolved consumer complaints can be referred. Our financial services division is regulated by the Financial Services Authority ( FSA).

Our staff are renowned for their dedication in maintaining strong successful relationships and have a thorough understanding of legal and duty of care matters to provide all our clients superior protection and offer expert professional advice.
Complaints Handling Procedure

We operate a formal procedure to deal with complaints from clients and others. Details of this procedure are available from the Customer Relations Officer, Derry Lynch, at dlynch@savills.com.

We are also members of the Surveyors Ombudsman Service for the resolution of any consumer complaints that are not satisfactorily resolved between the parties to be referred to the independent Ombudsman. The Surveyors Ombudsman website is : www.surveyors-ombudsman.org.uk .

For unresolved business to business complaints there are provisions for matters to be referred to mediation or arbitration as appropriate.