Current Vacancies

Customer Relationship Manager - Harpenden

Job Description:

The main purpose of the role is to ensure Savills Landlords and Tenants receive an effective, customer focussed property management service during their tenancy. You will be working closely with the centralised property manager (CPM) for the office, acting as their ‘eyes and ears’ on the ground in respect of the management and maintenance of our clients’ properties.

The key areas of the job involve:

Communication, always ensuring Landlords, Tenants, Contractors and colleagues are fully abreast of actions you have taken, programmes of work and progress and recording the same on the property management system.

Key Responsibilities:

You will be responsible for:

  • Checking and preparing properties for new tenancies
  • Checking meter readings prior to tenancy start
  • Communicating with utility companies re change of occupier
  • Meeting new tenants at the start of the tenancy
  • Ensuring all new tenancies get off to the best start
  • Preparing welcome packs and management information forms
  • Carrying out mid term reports
  • Managing end of tenancy matters to include liaising with HOD and conducting a termination visit
  • Liaise with the deposit return team, obtain dilapidation quotes and work jointly to close the tenancy in an efficient manner
  • Checking completed works as required
  • Reporting to landlord and tenant
  • Ensuring that the department has a good supply of reliable, legally compliant and efficient contractors to service the needs of its clients

You will be expected to:

  • Comply with Savills Employee Handbook including your Health and Safety responsibilities
  • Comply with all current legislation affecting the business.
  • Conduct management visits (pre-tenancy, mid term and termination)
  • Be a good team worker – working and supporting all central services, the local office and your own CPM/s and providing cover for other portfolios at all times but particularly during sickness and holidays
  • Ensure all management systems are kept up to date and maintained
  • Ensure that only approved and suitable contractors are instructed
  • Raise work-orders for all works
  • Obtain risk assessments and method statements for works
  • Deliver excellent customer service at all times
  • Raise supervisory fees where our terms of business allow
  • Achieve set KPI’s
  • Create quality reports with recommendations to send to Landlords in liaison with CPM and Local Office.

Candidate Profile:

  • Ideally be ARLA licensed/achieved the NFOPP Technical Award
  • Excellent IT skills, including Excel, Power Point, Word, etc
  • Have a flexible approach to work
  • Have an ability to multi-task
  • Be adaptable and a good team player
  • To have a strong work and service “ethic”
  • Excellent written and communication skills
  • Ability to work effectively in a busy environment as part of a team
  • Strong organisational skills
  • Meticulous attention to detail
  • Happy to take the initiative
  • Confident in dealing with clients
  • Excellent telephone manner

Application Details:

Please apply via e-mail enclosing a CV and your current salary details to:

Sammy Baker

Salary details available upon application, commensurate with experience and skills.

You are also invited to complete the following: Equal Opportunities Monitoring Information Form

The Company is an Equal Opportunities Employer. View our Equality and Diversity Policy.